From your home phone
Dial 0151 or the Local Access Number for the area you are in then follow the instructions.
Please note: Local Access Numbers are not free to call from payphones or mobile phones.

National Access
Use the National Access Number (0151 or 0800 165 000) where local access is not available.

When using 015222 / 0800 165 000 from all mobile phones and payphones, a 25c p/min surcharge applies.

Vodafone Mobile Access (surcharge free for overseas calls from Vodafone NZ mobiles)
Dial 8588 surcharge free for overseas calls.  When using 8588 for calls to New Zealand numbers, a 10c per minute surcharge applies. 8588 cannot work from non-Vodafone NZ mobiles.
For all other mobiles use 015222 / 0800 165 000. A 25c p/min surcharge applies in addition to the destination rate.

Call Back to New Zealand & 3rd Country Calling

To call NZ from Overseas:

• Dial the International Access Number for the country you are in (these are also listed below the local access numbers on the rate sheets).
• Enter the PIN from the scratch panel on the back of the card
• Follow the voice prompts.
• Dial the area code followed by the phone number (eg 04 for Wellington, then the number).
• Do not dial the international code when calling back to New Zealand. To access customer service when calling back to New Zealand call (09) 919 8518.

For calling to a New Zealand landline,the cost is:
25c p/min + the rate from NZ to the country you are in.

For calling to a New Zealand mobile,the cost is:
25c p/min surcharge + rate to NZ mobile.

To call another country (3rd Country calling) or within the overseas country:

• Dial the International Access Number for the country you are in.
• Enter the PIN from the scratch panel on the back of the card
• Follow the voice prompts.
• Dial the number you wish to call, including country code, area code (if applicable) and the phone number (eg 00 61 for Australia, 2 for New South Wales, then the number). To access customer service when calling back to New Zealand call (09) 919 8518

For calling to another country, the cost is:
25c p/min surcharge + the rate from New Zealand to the destination country (landline or mobile).

* 3^rd country calling not available from all locations. check International Acccess Number list for availability.

Roaming
Use of this card is not recommended from mobile phones that have global roaming activated, as normal roaming charges will apply.

Recharging
Once the initial value on your card is used up, or you are starting to run low, simply recharge your card using one of the following methods:

Recharge online HERE using a credit card, direct debit or automatic payment.

Recharge over the phone using a Credit card** and get 10% extra credit FREE. Follow the voice instructions when using your card. A minimum $10 top-up applies.

If the sequence number on the back of your phone card starts with 026, you can recharge your card at most dairies, supermarkets (excluding Countdown) stationers and convenience stores throughout New Zealand.

If the sequence number on the back of your phone card starts with 037, you can recharge your card at most service stations throughout New Zealand.

Or you can buy $10 Recharge Vouchers from selected SmartPay retailers, which come pre-loaded with an extra 10% FREE credit. Follow the steps printed on the voucher to load the value to your phone card.

One Touch Speed Dial

Save up to 9 different numbers using the numbers 1 to 9 on your phone key pad

For instructions, select option 4 when using the card.

Ensure that saved numbers have all the required area/national codes (eg 04 123 4567 for Wellington or 00 61 2 9123 4567 for Australia)
To use saved speed dial numbers, dial * then the directory location number followed by # instead of dialling a number.

Call Records
Call records are available on request for immigration purposes only. Evidence supporting a request may be required. Call records cost $20.00 for up to 10 cards.